Having difficult conversations is necessary in the workplace and now is a perfect time to focus on how to navigate critical issues as a leader, manager, or colleague. In general, it is important to make others feel heard, valued, and appreciated as they are. From general conflict resolution to diversity, equity, and inclusion, here are tips to focus on active listening that will lead to positive outcomes.
1) Listen for facts and feelings – when you listen for facts you can gain knowledge relative to a situation, so understanding these facts may indeed change your response as you are discussing it. Listening for feelings gives you the ability to make that human connection and be more sensitive to what you say and the way you say it.
2) Ask "why" this is important – when you ask “why” something is important to someone speaking to you, it gives you a glimpse into how that person thinks or views something. It will also show that you are trying to understand and are interested to learn more about what that person has to say, conveying a sense that you value this person.
3) Establish next steps – whatever the discussion, establishing next steps as a follow-up to the conversation is important to making adjustments that support resolution. This shows your willingness for both sides to act for the better and serves as a means of accountability.
Employ these skills that recount care and see your conversations become more meaningful, leading the way to real and positive change. #workplaceculture #communications #communicationsbestpractices #dei #diversity #inclusion #equity #employer #humanresources #professionaldevelopment
